Frequently Asked Questions

1. What is non-medical in-home care?

Non-medical in-home care provides assistance with daily living activities to help individuals remain safe, comfortable, and independent in their own homes. At Carter Care, our services focus on personal support and companionship and do not include medical or nursing care.​

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2. Who can benefit from Carter Care’s services?

• Seniors needing help with daily activities

• Adults with disabilities or chronic conditions

• Individuals recovering from surgery or illness

• Veterans who need in-home support

• Families needing respite care for a loved one

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• Companionship and supervision
• Personal care (bathing, grooming, dressing)
• Meal preparation and feeding assistance
• Light housekeeping and laundry
• Medication reminders
• Transportation to appointments and errands
• Respite care for family caregivers

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All services are customized to meet individual needs.

4. Are Carter Care caregivers trained and screened?

Yes. All Carter Care caregivers undergo background checks, reference verification, and required training before providing services. We carefully select caregivers who are compassionate, reliable, and committed to quality care.

 

5. Is care available 24/7?
Yes. Carter Care offers flexible scheduling, including hourly care, overnight care, live-in care, weekends, and holidays, based on client needs and caregiver availability.​

 

6. How do I get started with Carter Care?

Starting care is simple:

1. Contact Carter Care by phone or online

2. Schedule a free consultation

3. Complete an in-home assessment

4. Receive a personalized care plan

 

Services can often begin quickly once paperwork is completed.

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7. Does Carter Care create personalized care plans?
Absolutely. Each client receives a customized care plan based on their needs, preferences, and schedule. Care plans are reviewed regularly and updated as needs change.​

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8. Are services short-term or long-term?
Carter Care provides both short-term and long-term care, including recovery care, respite services, and ongoing daily assistance.​

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9. Does Carter Care accept insurance or assistance programs?
Some long-term care insurance policies, VA benefits, or state-funded programs may be accepted depending on eligibility. Our team is happy to help families understand their options.

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10. Will I have the same caregiver?
Carter Care strives to maintain caregiver consistency to build trust and comfort. If a caregiver is unavailable, a qualified replacement will always be provided.

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11. How much do Carter Care services cost?
Costs vary based on the type of care, number of hours, and level of support needed. Carter Care provides transparent pricing during the consultation process.

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12. Is my information kept confidential?
Yes. Carter Care follows HIPAA and privacy guidelines to ensure all client and employee information remains confidential and secure.

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13. How can I contact Carter Care?
You can contact Carter Care by phone, email, or through our website. Our team is always available to answer questions and provide support.

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